Case Study: Finance and Consumer Credit

PaperFree has been working with and helping finance companies lower costs by reducing the paper and the manual processes required to process customer information and documents for over 10 years.

Here is just one example of how transactional content management has helped a leading consumer credit counseling agency used best-in-class technology to grow customer service and revenues.

BUSINESS OVERVIEW

Christian Credit Counselors (CCC) is a non-profit credit counseling and debt management company founded in 1990, with over 25,000 clients and more than 20,000 creditors nationwide.

BUSINESS CHALLENGE

CCC faced several challenges, including a manual paper-based filing system that was cumbersome and growing more costly to maintain every year. Customer paperwork was being kept in filing cabinets throughout the organization, taking up expensive squire footage, and workers time searching for customer information.

THE SOLUTION- Easy and affordable content management.

In order eliminate the paper and streamline access to documents, CCC turned to PaperFree and EMC Documentum's award-winning ApplicationXtender— an end-to-end document and information management system that electronically organizes, stores, and manages virtually any kind of business content.

Since implementing ApplicationXtender, CCC has dramatically changed the way they manage, archive, and access their business critical information. Instead of placing a customer on hold to go searching for a customer file, workers now have rapid access to all customer files directly from their workstation delivering the real time service and support that helps set CCC apart from their competitors, while eliminating the costs of paper storage at the same time. CCC was able to significantly increase productivity, boost earnings and raise their level of customer service.

To request a copy of the entire case study or to learn more about how content management can help you improve the way you create, manage and deliver customer information, click here or dial 1-888-726-7730 to speak with a PaperFree consultant today.